Frequently Asked Questions
Let us know if you have any more questions
Common purchase queries answered
Orders and Shipping
We aim to dispatch your order on the next working day excluding weekends and bank holidays (UK) Depending on where you live will affect how long transit time is, you can check the estimated delivery times at Royal Mail
You may create an account by visiting the My account page and filling out the form details.
If in the event you have provided us with an incorrect address please contact us as soon as possible. Unfortunately if you have received a dispatch notice from us it will be to late for us to update.
Login to the my account page and navigate to orders, you will be able to check the status of the order there. Alternatively you can check your latest emails from us to see what stage your order is at.
No. All personal credit/debit card information is handled off site with our payment partners (PayPal) we (PurpleApple Clothing Limited) do not handle card information.
Most probably. You can check by entering your address and country on the checkout page, it will notify you if we don’t.
Yes where possible. We send from one main distribution centre in the UK. Multiple orders for the same customer will be combined to one shipment.
If you need to swap an item
Returns and Exchanges
We offer a no hassel 30 days return policy. Get in contact with us to arrange a return for an exchange or refund.
We apologise for any packing errors. Get in contact with us providing details of your order and the packing error.
We apologise for any products that have arrived damaged. Get in contact with us providing details of your order and the damaged product.
You can return your order to: Unit 10 Curriers Close, Coventry, CV4 8AW. With your return include your authorized return note.
Yes. If you change your mind and want to cancel just let us know.
Pre-orders are available on an individual product basis that will show on the product page.